Customer need: an individual, regularly-available calling plan with these details:
We will assume coverage is advertised as available in the customer’s area for home and work
400 to 600 anytime weekday minutes and unlimited/free night airtime minutes (after 9pm) and weekend airtime minutes
Nationwide toll-free calling and national roaming included (whether in or out of home network)
200 to 500 text messages per month (not including MMS, video and picture messages, unless applicable)
Wireless handset-only internet access with at least 2 megabytes of data traffic per month (we’ll dispense with all the acronym jargon such as WAP, WML, xHTML, EV-DO, EDGE, etc.)
Voicemail, Call Waiting, Caller ID (typically free with any wireless plan)
That’s it! For a normal customer, this is a typical calling plan need most likely. The above example could be described by a customer as this: “I need about 500 minutes and free nights and weekends, a few hundred text messages, national toll-free calling and roaming, and the ability to check my email from my phone a few times a day, and maybe I’ll buy some ringtones and games occasionally”.